Vanguard Laundry

Vanguard Laundry helps people with lived experience of disadvantage to secure long-term employment.

Outcome and Impact Measurement Case Studies

Vanguard Laundry is a work-integrated social enterprise (WISE) laundry service. It was established in 2016 in Toowoomba, Queensland. Vanguard offers direct employment opportunities within their laundry. They then support participants to transition to other employment, education and training. 

Since 2019, Vanguard has worked to expand their services and improve their social impact. Vanguard’s plans for growth included: 

  • expanding to another location 
  • increasing operations at the existing Toowoomba site 
  • undertaking an internal review of their operations to support their social mission. 

The case studies provide insights into several of Vanguard’s key learnings. This includes insights using outcome and impact measurement (OIM) to improve their programs and to grow. 

Case Study 1 – Changing the Cycle

Benefits of early investment in and focus on outcome and impact measurement

Case Study 2 – Putting the Enterprise in Social Enterprise

Strategic focus on financial sustainability

Case Study 3 – Giving Social Impact a Voice

Sharing outcome and impact measurement reporting

Case Study 4 – Cleaning up: Measuring outcomes and impact in a growing social enterprise

Plans for growth and continuous improvement
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