Reconnect service providers
Resources for service providers
The following resources support Reconnect service providers to deliver the Reconnect program and meet the requirements of their grant agreements.
Operational Guidelines
The Reconnect Operational Guidelines 2023-2026 provide the operational framework for Reconnect service providers in the implementation and administration of Reconnect.
Activity Work Plans and Reports
Organisations funded to deliver Reconnect services are required to submit Activity Work Plans (AWP) and AWP Reports.
The AWP outlines activities and deliverables Reconnect service providers will complete to meet obligations in their Reconnect grant agreements.
The AWP Report details a Reconnect service provider’s progress against activities and deliverables in the agreed AWP. It also informs and facilitates conversations about service delivery between a Reconnect service providers and the Department, to help inform future AWPs.
Reconnect service providers should complete and submit their AWP and AWP Report to the Department in accordance with obligations outlined in their Reconnect grant agreements.
Use the AWP template.
Critical incident reporting
All Reconnect service providers must notify us of critical incidents within 48 hours of incidents occurring or within 48 hours of becoming aware of a critical incident occurring.
To notify us Reconnect service providers must complete the critical incident reporting template and email it to us in accordance with the Critical incident reporting guideline.
Use the Critical incident reporting guideline and template.
Program specific guidance for Commonwealth Agencies in the Data Exchange (DEX)
To be better informed on the effectiveness of Reconnect services, all Reconnect service providers are required to participate in the partnership approach under the Data Exchange.
Program specific guidance provides practical information for managers and front-line staff on the data expected for Reconnect. It also assists in integrating SCORE (Standard Client/Community Outcome Reporting) outcomes data collection into existing service and administrative practices.
Read the Program specific guidance for Commonwealth Agencies in the Data Exchange(Opens in a new tab/window)
Research and publications
Action research
Action research is important for the Reconnect program. It allows Reconnect service providers to share examples of their work with each other in how they deliver Reconnect and meet client needs. Action research uses a reflective approach to service delivery to lead to improvement.
- Research in Action: A Guide to Best Practice in Participatory Action Research
- Reconnect Action Research Kit
- Reconnect Action Research Induction Kit(Opens in a new tab/window)
- On PAR - Using Participatory Action Research to Improve Early Intervention
Publications
- Reconnect - Departmental Review
- Literature Review: effective interventions for working with young people who are homeless or at risk of homelessness
- Reconnect: working with young people who are homeless or at risk of homelessness
- Report of the Reconnect Longitudinal Study: Building Community Capacity for Early Intervention (April 2003)