Parenting help and support
Online help and information
Raising Children Network(Opens in a new tab/window)
The Australian parenting website, with ad-free videos, articles and apps backed by Australian experts.
ReachOut(Opens in a new tab/window)
24 hours, 7 days a week
An online, anonymous and confidential mental health service for young people and their parents. Offering information, peer-support and referral tools.
MyAus App(Opens in a new tab/window)
In-language information about family, domestic and sexual violence laws and services.
Services Australia - Raising Kids(Opens in a new tab/window)
Payments and services to help with the cost of raising a child. Information about childcare and child support. Help for teenagers becoming independent.
Services Australia - Crisis and other help(Opens in a new tab/window)
Information on help if you’re in severe financial hardship, recovering from a disaster, or need special assistance.
The Line(Opens in a new tab/window)
A service for young people aged 12 to 20 years, with information on what’s ok and what’s not ok when it comes to sex, dating and relationships.
Think U Know(Opens in a new tab/window)
An education program and online resources for preventing online child sexual exploitation.
Counselling Online(Opens in a new tab/window)
A 24-hour online service where you can communicate with a professional counsellor about an alcohol or drug-related concern.
eSafety Commissioner(Opens in a new tab/window)
Report online abuse(Opens in a new tab/window), and access free webinars and resources for parents(Opens in a new tab/window) to keep your child safe online. You can also find information on cyberbullying(Opens in a new tab/window), parental controls(Opens in a new tab/window), grooming(Opens in a new tab/window), child sexual abuse online(Opens in a new tab/window) and online privacy(Opens in a new tab/window). If you are experiencing tech abuse or coercive control(Opens in a new tab/window) you can find advice on how to stay safe in our domestic and family violence(Opens in a new tab/window) section.
Parenting support
If you need support or tailored advice, you can reach out to the support services for parents and carers in your state or territory for confidential advice about challenges you may be facing as a parent or issues affecting your family.
Parentline ACT(Opens in a new tab/window)
Call (02) 6287 3833, available 9 am - 4 pm, Monday to Friday (except public holidays)
Parent Line NSW(Opens in a new tab/window)
Call 1300 130 052, available 9 am - 9 pm, Monday to Friday and 4 pm - 9 pm, weekends
FACES Family Support Line NT(Opens in a new tab/window)
Call 1800 999 900, available 8 am - 8 pm, Monday to Friday
Parentline Queensland and Northern Territory(Opens in a new tab/window)
Call 1300 301 300, available 8 am - 10 pm, 7 days a week
Parent Helpline South Australia(Opens in a new tab/window)
Call 1300 364 100, available 7:15 am - 9:15 pm, 7 days a week
Parentline Tasmania(Opens in a new tab/window)
Call 1300 808 178, available 24 hours, 7 days a week
Parentline Victoria(Opens in a new tab/window)
Call 132 289, available 8 am - 12 am, 7 days a week
Ngala Parenting Line (WA)(Opens in a new tab/window)
Call (08) 9368 9368 (metro) or 1800 111 546 (regional), available 8 am - 8 pm, 7 days a week
CREATE Foundation(Opens in a new tab/window)
Call 1800 655 105
Representing the voices of children and young people with an out-of-home care experience.
Services Australia Social Workers(Opens in a new tab/window)
Call 136 150, available 8 am - 8 pm, Monday to Friday
If you are going through a difficult time, they can help you with short term counselling, information, referrals to support services.
Grandparent, Foster and Kinship Carer Advisers(Opens in a new tab/window)
Call 1800 245 965, available 8:30 am - 4:30 pm, Monday to Friday
Tailored help for all non-parent carers such as grandparent carers, foster carers, kinship carers and informal carers. They can:
- tell you about payments and support services based on your needs
- give you information about Medicare, Centrelink or Child Support
- refer you to federal, state and community services in your area.
Families Relationship Advice Line(Opens in a new tab/window)
Call 1800 050 321, available 8 am - 8 pm local time, Monday to Friday and 10 am - 4 pm local time, Saturday
Closed Sundays and national public holidays.
Help with strengthening family relationships, keeping families together, assisting families through separation.
Relevant websites
- Australian Children's Commissioner(Opens in a new tab/window) - Australian Human Rights Commission
- Families Australia – National Coalition on Child Safety and Wellbeing(Opens in a new tab/window) - a national peak body seeking to improve the wellbeing of Australian families
- National Aboriginal and Torres Strait Islander Early Childhood Strategy(Opens in a new tab/window)
- National Agreement on Closing the Gap(Opens in a new tab/window)
- National Plan to End Violence against Women and Children
- National Strategy to Prevent and Respond to Child Sexual Abuse(Opens in a new tab/window)
- SNAICC – National Voice for our Children(Opens in a new tab/window) - the national non-governmental peak body for Aboriginal and Torres Strait Islander children