DES Contacts Guidelines

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This Guideline outlines DES Provider’s responsibilities and required actions when conducting and recording Appointments for Contacts with Participants eligible for DES.

Contacts will be used to deliver required services and interventions throughout a Participant’s Period of Service, and during Ongoing Support. Contact types may include:

  • an Initial Interview to outline the services the DES Provider will deliver and the type of activities the Participant may undertake;
  • scheduled Contacts during Employment Assistance, Extended Employment Assistance and Work Assist Services;
  • Contacts as required during Post Placement Support; and
  • scheduled Contacts during Ongoing Support.

The minimum Contacts requirements for Period of Service and Ongoing Support are set out in Attachment A. The Contacts requirements for Ongoing Support are detailed in the Ongoing Support Guidelines.

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