National Panel of Assessors
About the National Panel of Assessors
The NPA program is a standing panel of independent assessment service providers who support the needs of people with disability in the workplace.
The NPA program provides the following assessment services:
- Ongoing Support Assessments for DES participants who have achieved a 26-week employment outcome and are likely to need ongoing support to retain their job.
- Supported Wage System provides employers and eligible people with disability a reliable process of productivity-based wage assessment.
- Workplace Modifications Services assessments recommend modifications (such as equipment or assistive technology) that will assist people with disability to undertake their employment duties.
View the list of current organisations that deliver NPA.
Information for providers
Operational information for NPA providers is available.
Specialist disability employment program
From 1 July 2025, in line with the new specialist disability employment program, NPA providers will continue to deliver assessment services.
Read the National Panel of Assessors - Factsheet for more information on the program.
Read more about the specialist disability employment program.
National Panel of Assessors NSDS Audit Scheme
The Human Services (HS) Scheme (Part 1)(Opens in a new tab/window), including the Annexes, and this NPA Scheme (HS Scheme Part 7) together set down the requirements for undertaking audits against the National Standards of Disability Services (NSDS) for the NPA program.
Read the National Panel of Assessors Scheme for more information.
Self-assessment worksheet
The National Standards for Disability Services self-assessment worksheet has been developed for NPA providers to assess their compliance with the NSDS. Developed in a template style, the worksheet lists each relevant standard and indicator of practice and provides space for providers to include examples of evidence that support compliance, together with any improvement actions that might need to be taken.
Evidence guide
The National Standards for Disability Services (NSDS) and their application in the National Panel of Assessors (NPA) Program - Evidence Guide is part of the NSDS Resource Package for the NPA Scheme. It aims to help NPA providers and Certifying Bodies to understand and apply the NSDS to the work of a NPA provider.
Accredited certification bodies
The following accredited organisations can undertake audits under the National Panel of Assessors National Standards for Disability Services Audit scheme.
BSI Group Australia and New Zealand Pty Ltd
Suite 2 Level 7
15 Talavera Road
Macquarie Park NSW 2113
Free phone: 1300 730 134
Free Fax: 1300 730 135
Email: Technical.ANZ@bsigroup.com
BSI Group Australia and New Zealand website(Opens in a new tab/window)
Certification Partner Global (Australia) Pty Ltd
(Formerly ISC Global)
Suites 3 and 4
2 Post Office Street
Pymble NSW 2073
Phone: 0400 555 428
Email: di.wilde@cpg.global
Certification Partner Global website(Opens in a new tab/window)
Global-Mark Pty Ltd
Suite 4.07
32 Delhi Road
North Ryde NSW 2113
Phone: 02 9886 0222
Fax: 02 9886 0200
Email: Customer.Service@global-mark.com.au
Global-Mark Pty Limited(Opens in a new tab/window) website
HDAA Australia Pty Ltd
PO Box 365
North Lakes QLD 4509
Phone: 07 3491 6878
Free Phone: 1800 601 696
Fax: 07 3491 9897
Email: info@hdaau.com.au
HDAA Australia Pty Ltd website(Opens in a new tab/window)
Institute for Healthy Communities Australia Certification Pty Limited
PO Box 764
Toowong DC QLD 4066
Level 9, 39 Sherwood Road, Toowong QLD 4066
Phone: 07 3844 2222
Free Call: 1800 035 033
Email: Services@ihca.com.au
Institute for Healthy Communities Australia website(Opens in a new tab/window)
Quantum Certification Services
PO Box 1455
Geelong VIC 3220
Phone: 03 5229 1219
Email: info@quantumcs.com.au
Quantum Certification Services website(Opens in a new tab/window)
SAI Global
Phone: 1300 360 314
Email: Disability.Enquiries@saiglobal.com
SAI Global website(Opens in a new tab/window)