Enquiries and feedback
Call us
Phone 1300 653 227.
Our switchboard is open 8:30 am to 5:00 pm (AEDT/AEST) Monday to Friday, except national and ACT public holidays.
Call rates from landline and mobile providers may vary. Check with your current service provider.
If you are calling from overseas, phone +61 2 6146 0001.
Email us
For general enquiries, email Enquiries@dss.gov.au.
Write to us
Department of Social Services
GPO Box 9820
In your capital city
Media enquiries
Media can email enquiries to Media@dss.gov.au. Include your:
- contact details, including your phone number
- deadline for your story.
Journalists can also call the media hotline on 02 6146 8080 during business hours.
If you’re making a complaint
If you would like to submit a complaint about our services or a service provider we fund, learn more about making a complaint.
If you have a complaint in relation to procurement we’ve conducted, find out how to make procurement complaints.