Complaints form

Lodge a complaint about the services or decisions made by us or a service provider funded by our department.

Before you complete this form, please read the information about how to make a complaint.

Your complaint

Note: If your complaint relates to an organisation or service provider funded by our department, we strongly recommend you try to resolve the matter with them before you contact us.
To help us solve your enquiry, please tell us where you are located.

Please include the name, address and contact details (if known) of the business or person you would like to make a complaint about.

Complaint details

Please tell us about your complaint. The more details you can provide to us, the easier it will be for us to help resolve the issue. 

Issue text is limited to 100 words.
Important: You can submit an anonymous complaint. Please be aware we won’t be able to contact you if we need more information about your complaint. This may mean we are unable to investigate your complaint fully. We also won’t be able to let you know the outcome.

Your contact details

Note: If you are under 18, your parent/guardian will need to consent to any individuals or organisations involved in the complaint to disclose your personal information to our department for the purposes of us looking into your enquiry. After you submit this complaint form, we will contact your parent/guardian for their consent.

Parent/guardian details

If you are under the 18 years of age you will need to supply your parent/guardian details below.

Consent to share with third parties

Consent to share with the Department of Social Services

Before you submit

The Department of Social Services is collecting information about you to assist in the effective management of your complaint as well as for training purposes. Our Privacy Policy has been prepared in accordance with the Australian Privacy Principles and contains information about how you can access and correct personal information held by the department about you. It also contains information about how you can complain about a breach of the Australian Privacy Principles and how we will deal with such a complaint. Please read our:

If you would like a copy of this information, please print BEFORE you submit the form.

DSS2714 | Permalink: www.dss.gov.au/node/2714