Information and resources for service users

The Australian Government has introduced a Code of Conduct (or the Code) to ensure the safety and quality of services for people with disability. The Code applies to all providers and workers delivering disability supports and services funded by the Australian Government.

Services may include, but are not limited to:

• employment
• carer supports
• counselling
• advocacy.

You can find a full list of eligible activities in the Code of Conduct Information Pack for Providers on the Department of Social Services website.

The Code consists of seven behaviours that providers and workers must follow at all times. As part of their obligations under the Code, they must:

1. act with respect for the individual rights of people with disability to freedom of expression, self-determination and decision-making, in accordance with applicable laws and conventions
2. respect the privacy of people with disability
3. provide the support activity in a safe and competent manner, with care and skill
4. act with integrity, honesty and transparency
5. promptly take steps to raise and act on concerns about matters that may impact the quality and safety of the provision of the activity to people with disability
6. take all reasonable steps to prevent and respond to all forms of violence against, exploitation, neglect and abuse of people with disability, and
7. take all reasonable steps to prevent and respond to sexual misconduct.

All providers and workers must abide by the Code at all times. There may be consequences if you, a provider or another worker breach the Code. For providers, this may include the termination of your contract or Funding Agreement with the Australian Government. For workers, a breach of the Code may mean the termination of your employment. You may also be prohibited from working in disability services in the future.

You can make a complaint if you suspect an individual or provider has breached the Code. Complaints can be made to:

• the service provider
• the Department of Social Services Feedback and Complaints Team or
• the Complaints Resolution and Referral Service.

All complaints are confidential and can be made anonymously.

The Australian Government remains committed to promoting safe and quality service delivery by setting out expectations for appropriate conduct and behaviour of workers and providers who support Australians with disability.

For more information on the Code of Conduct, visit the Department of Social Services website and search “disability services and inclusion” or speak to your Program Manager.