Evaluation of the Intercountry Adoption Australia service

Intercountry Adoption Australia support service was established within the Department on May 2015. It comprises a free 1800 information and referral line and a national website. This evaluation report presents the findings of a review of the service, following one year of operation. The review is based on data and interviews with key stakeholders (Intercountry Adoption Australia clients and government agencies, including state and territory central authorities).

Overall, the report found that Intercountry Adoption Australia was implemented as intended with data analysis of callers indicating high levels of satisfaction with the service, and those who had used the service indicating that Intercountry Adoption Australia was useful.