Complaints service available to people with disability

If you have a problem with your Disability Employment Services provider, Australian Disability Enterprise or Advocacy Service, you can contact the Complaints Resolution and Referral Service (CRRS) to make a complaint.

The CRRS is free, independent and impartial and available to people with disability and those acting on their behalf.

It can help you resolve your complaint for things like:

• not getting the right pay
• unsafe or poor employment conditions
• not being respected and valued at work
• abuse and neglect.

All complaints are treated with understanding and are completely confidential.

The Complaints Resolution and Referral Service is open Monday to Friday, 9am to 7pm Australian Eastern Standard Time (AEST) and Australian Eastern Daylight Saving Time (AEDST), excluding Australian national public holidays.

We fund the CRRS.

You can view our new video about the CRRS below. We encourage you to share this video through your own channels.

Find out more

• Contact the CRRS on 1800 880 052  to make a complaint or visit the JobAccess website(Opens in a new tab/window) for more information.
• If you are deaf or have a hearing or speech impairment contact the National Relay Service (NRS)(Opens in a new tab/window) by calling 13 36 77 then asking for 1800 880 052.
• If you are from a non-English speaking background you can use the Translating and Interpreting Service (TIS)(Opens in a new tab/window) by calling 13 14 50.
• Submit your complaint via the Online Complaints Form(Opens in a new tab/window).