1800RESPECT is increasing its options for victim-survivors seeking support

Australia’s national domestic, family, and sexual violence counselling, information and support service, 1800RESPECT, has introduced an on-demand video call service.

The video call channel will initially operate from 9am to 5pm, Monday to Friday (excluding national public holidays), with no appointment needed. It is expected the new channel will be available 24 hours, seven days a week in the future.

1800RESPECT counsellors understand that everyone's experience of domestic, family or sexual violence is different. They are guided by the needs, feelings and unique circumstances of anyone accessing the service. That’s why this video call channel is available alongside phone, text or online chat with counsellors, 24 hours a day, 7 days a week.

Accessing the video call channel is simple and does not require an appointment or referral. Before using the new channel, you will need to:

1. Agree to the Privacy Policy and for the video call to be recorded. If you do not want to continue, you will be asked to make contact with 1800RESPECT via another channel.
2. Provide your preferred name. You can provide a fake name if you prefer.
3. Provide your location (State or Territory). This information is collected for your safety and in case of an emergency.
4. Provide your mobile number to be sent a verification text to confirm your identity. You should delete the verification text once your code is used if you’re worried about someone finding out you contacted 1800RESPECT.
5. Read and agree to 1800RESPECT’s Terms and Conditions(Opens in a new tab/window).
6. Allow access to the camera and microphone on your device or computer.

Find out more

If you or someone you know is experiencing, or at risk of experiencing, domestic, family or sexual violence, call 1800RESPECT on 1800 737 732, text 0458 737 732 or visit www.1800RESPECT.org.au(Opens in a new tab/window) for online chat and video call services.

If you are concerned about your behaviour or use of violence, you can contact the Men’s Referral Service on 1300 766 491 or visit www.ntv.org.au(Opens in a new tab/window)

Feeling worried or no good? No shame, no judgement, safe place to yarn. Speak to a 13YARN Crisis Supporter, call 13 92 76. This service is available 24 hours a day, 7 days a week.