Questions about making a complaint
What can you do if you’re not happy with your DES provider?
You should try talking to your DES provider if you’re not happy with their service.
They must explain how they:
- will look into your problem
- might fix the problem.
If you still aren’t happy with your DES provider, you can make a complaint.
When you make a complaint, you tell someone that something:
- has gone wrong
- isn’t working well
Where can you get support to make a complaint?
You can contact the National Customer Service Line to make a complaint.
Website:
www.jobaccess.gov.au/complaints/ncsl(Opens in a new tab/window)
Phone:
1800 805 260
Email:
nationalcustomerserviceline@dewr.gov.au
You can also get free support to make a complaint from the Complaints Resolution and Referral Service.
www.jobaccess.gov.au/complaints/crrs(Opens in a new tab/window)
They will:
- listen to you and record your complaint
- keep your complaint private
- be fair and not take sides.
They will help you understand your rights.
Rights are rules about how people must treat you fairly and equally.
They will ask you before they talk to other people or organisations that are involved.
For example, your DES provider.
The JobAccess website also has a list of organisations that can support you to make a complaint.
You can find their contact information on the JobAccess Complaints and Report Abuse page.
www.jobaccess.gov.au/complaints(Opens in a new tab/window)
This page also includes support and contact information for people:
- who speak a language other than English
- with a speech or hearing impairment.
