Disability Services and Inclusion Act 2023 for Service Users

This page contains information for individuals accessing services funded under the Disability Services and Inclusion Act 2023 (DSI Act).

This DSI Act will not change or affect the National Disability Insurance Scheme (NDIS) or Disability Support Pension paid under the Social Security Act 1991. The DSI Act establishes a contemporary and streamlined framework to facilitate funding for supports and services that will assist all people with disability regardless of whether or not they are a participant in the NDIS.

Code of Conduct

All service providers who are funded through the DSI Act are required to comply with the Code of Conduct from 1 January 2024. This means your provider is required to:

  • act with respect for the individual rights of people with disability to freedom of expression, self determination and decision making, in accordance with applicable laws and conventions
  • respect the privacy of people with disability
  • provide the activity in a safe and competent manner, with care and skill
  • act with integrity, honesty and transparency
  • promptly take steps to raise and act on concerns about matters that may impact the quality and safety of the provision of the activity to people with disability
  • take all reasonable steps to prevent and respond to all forms of violence against, and exploitation, neglect and abuse of, people with disability
  • take all reasonable steps to prevent and respond to sexual misconduct.

This applies to service providers who are funded to deliver disability services and supports through existing and new programs funded by the Department of Social Services, outside of the NDIS.
You can find more information on:

Information for Service Users

Read the Information for Service Users transcript

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