Disability Services and Inclusion Act 2023 for Service Providers
This page contains information for service providers and employees providing services under the Disability Services and Inclusion Act 2023 (DSI Act).
Code of Conduct
All service providers who are funded through the DSI Act are required to comply with the Code of Conduct from 1 January 2024. This means providers are required to:
- act with respect for the individual rights of people with disability to freedom of expression, self determination and decision making, in accordance with applicable laws and conventions
- respect the privacy of people with disability
- provide the activity in a safe and competent manner, with care and skill
- act with integrity, honesty and transparency
- promptly take steps to raise and act on concerns about matters that may impact the quality and safety of the provision of the activity to people with disability
- take all reasonable steps to prevent and respond to all forms of violence against, and exploitation, neglect and abuse of, people with disability
- take all reasonable steps to prevent and respond to sexual misconduct.
This applies to service providers who are funded to deliver disability services and supports through existing and new programs funded by the Department of Social Services, outside of the National Disability Insurance Scheme (NDIS).
You can find more information on:
- Code of Conduct FAQ - Service Providers
- Code of Conduct Guidance for Providers
- Code of Conduct Guidance for Employees
Information for Service Providers
Read the Information for Service Providers transcript
Complaints and Incident requirements
If you are a service provider, you are required to manage complaints and incidents in line with the rules of the DSI Act.
Holding a certificate of compliance if you are delivering a regulated activity
For some programs and activities delivered under the DSI Act, service providers are required to be accredited against relevant standards. These activities are known as regulated activities. For further information please visit:
Other resources
- Overview
- Factsheet – trauma informed service provision
- Factsheet – culturally safe service provision
- What’s new and what’s different
Accessible Resources
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