NDIS MyPlace Portal Implementation Review - Final Report

On 1 July 2016, the National Disability Insurance Agency (NDIA) launched the National Disability Insurance Scheme (NDIS) ICT system for transition to full scheme. The MyPlace Portal is part of the broader ICT and is designed as the main interface between participants and providers and the NDIA. Early implementation of the Portal encountered issues affecting the capacity for providers and self-managed participants to claim for payment. The report from PricewaterhouseCoopers reviews the implementation of the NDIS MyPlace Portal and provides recommendations to Government to address these issues.